View: 3 Smart Ways to Exceed Your Customers' Digital Expectations
Tuesday, November 30, 2021
3 Smart Ways to Exceed Your Customers' Digital Expectations
Customer experience (CX) is taking the forefront as businesses discover its strong correlation to revenue growth. The drive to become an experience-focused business doesn't just come from the C-suite. Anyone with a deep understanding of today's digital mandate and a strong vision for what digital experiences can do for customers and the business can lead the charge. Sign up now to stay connected to show you the three smart ways to exceed your customers' digital expectations, along with real-world success stories, to help unlock your organization's potential.
Empowering the assembly line
Toyota Motor North America Migrates 40,000 to Microsoft Teams in Three Weeks
How does a company respond to the challenge of remote work when they are already managing a major digital transition? Toyota Motor North America (TMNA) made the decision to move their original Teams deployment schedule four months ahead, and as a result, thousands of TMNA employees migrated from Skype for Business to Teams over three weekends. Teams Only mode included a superior audio conferencing and calling experience, including Teams Phone for external calls. Employees appreciate the dynamic emergency calling feature. All meeting rooms are now Teams-ready.
Monday, November 29, 2021
CTTI transforms the Generalitat de Catalunya with Microsoft Dynamics 365
The Center for Telecommunications and Information Technology (CTTI), a public company that brings together the computer and telecommunications services of the Generalitat de Catalunya, is using the Microsoft Dynamics 365 platform to manage in a unified way all the information related to its customers. This enables personalization and omnichannel attention for better customer experiences and improved customer satisfaction and retention.
Proactively prepare for and readily respond to disruption
The pandemic created havoc across nearly every industry. How will you continue to adapt as it continues to affect supply chains, how employees work, customer behaviors and demands, and various other aspects of the business landscape? Will you be ready for the next major disruption to your business? With the right tools, you can prepare and flex more efficiently as new challenges (and opportunities) emerge.
Sign up to stay connected—we can help you prepare for future change.
View: Proactively prepare for and readily respond to disruption
Tuesday, November 23, 2021
Engage employees, improve productivity, and build team cohesion
After so much turmoil and change, employees all want different things. Companies need to support a successful back-to-hybrid-office life—a situation that is here to stay. The capabilities for positive hybrid meetings is possible with modern Microsoft tooling like Teams, Endpoint Manager, and devices like Surface Hub. Immersive and custom engagements that highlight leading guidance and innovation help remote and on-site deployment assistance prepare teams for hybrid work—meeting the needs of employees and increasing productivity and satisfaction no matter where they work.
Sign up to stay connected—we'll help you better connect and create new experiences throughout your organization with Hybrid Meetings.
View: Engage employees, improve productivity, and build team cohesion
Azure App Service
Microsoft Azure App Service is a fully managed platform for building, deploying, and scaling your web apps. Work with .NET, .NET Core, Node.js, Java, Python, and PHP—in containers or running on Windows or Linux. Subscribe to stay connected so we can help you build your app services on Azure—all while meeting rigorous, enterprise-grade performance, security, and compliance requirements.
Digital transformation and the customer experience
Seamless communication, creativity, and immediacy are key factors in the digital transformation of the customer experience. As customers face pandemic-induced circumstances driving accelerated digital adoption, companies are finding they must develop a strategy for digital transformation catering to the needs of the modern-day user. That user demands authenticity, personalization, and empathy.
How SMEs can cure their fear of digital transformation
There's a perception that digital transformation is hard. Businesses resisting it are typically concerned about costs or lack of in-house knowledge. However, those who explore digital transformation quickly discover that these fears are unfounded.
To achieve the benefits of digital transformation, you need to set goals and think of costs as investments.
Monday, November 22, 2021
Embracing digitalization
Strategy, structure, processes, people, technology—are you agile across all five of these dimensions? Explore guidance for digital transformation of enterprise resource planning (ERP), from tracking performance metrics to adopting a culture of change.
Nebraska Furniture Mart embraces Microsoft 365 to work smarter
The ability to work securely from anywhere already played a role in Nebraska Furniture Mart's (NFM) digital transformation vision, but COVID-19 pushed that goal to the forefront. Decision makers at NFM chose Microsoft 365 to advance a cloud-first strategy and standardize on a single solution. Consolidating communication on a single solution like Microsoft Teams helped drive efficiency and collaboration—all while saving costs. NFM implemented Teams Rooms systems at its Omaha headquarters, and the company will soon roll out the solution across all its stores, as well as integrate Teams Phone capabilities in the future.
Tuesday, November 16, 2021
Lightning-fast innovation, elastic scalability, cost savings, and better performance
Perform better—continuous optimization and visibility drive performance
The world is moving faster than ever, and your organization cannot be left behind. Learn how you can adapt to these changes with Microsoft Dynamics 365 Business Central, which delivers new insights across your company and facilitates process optimization—all of which help your business grow .
Sign up to stay connected. We can help you get the most from your ERP.
View: Perform better—continuous optimization and visibility drive performance
To Make Hybrid Work, Solicit Employees' Input
Driven by the state of the world today, more companies are committing to hybrid work. But how do you build out the model in a way that's right for your business and those who are conducting it?
Simple: Talk to employees to tailor the program to their specific needs. Easier said than done? Learn what questions to ask and scenarios to consider, and then maintain flexibility so you can quickly pivot if necessary.
The future of frontline work and devices
Monday, November 15, 2021
Microsoft Dynamics 365 intelligent business applications
Hybrid Work: A Guide for Business Leaders
The pandemic has fundamentally transformed the way we work, do business, and meet customer (and employee) needs. With data showing that all parties want flexibility, the shift to hybrid work is a strategic business opportunity for every organization—one that requires a new operating model.
The customers' objective is to lead this change within their business and embrace innovation and the hybrid work opportunity—the inevitable way of the future. Fortunately, Microsoft has been a trailblazer in this transition, and has a guide to share what they've learned at scale about people, places, and processes.
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Tuesday, November 9, 2021
Reimagine the Flow of Work in the New Hybrid Work Reality
Flexibility is a must in the new post-pandemic work world. Hybrid work continues to evolve, and business leaders are looking for a new operating model. Technology is the binding factor to create inclusive meetings that keep employees engaged and inspired. Updates to Teams like PowerPoint Live, the Teams camera feed, Microsoft Whiteboard—and devices like Surface Hub—encourage digital collaboration.
Endpoint Manager combines services like Microsoft Intune, Configuration Manager, Desktop Analytics, co-management, and Windows Autopilot to help secure access, protect data, and respond and manage risk.
Sign up to say connected—we'll help you better connect and create new experiences throughout your organization with Hybrid Meetings.
View: Reimagine the Flow of Work in the New Hybrid Work Reality
Safer workplaces for frontline workers
Eight Finance Trends Every CFO Should Know
The CFO's role can be summarized with these two truths: 1) If something impacts the bottom line, it's the CFO's responsibility, and 2) Everything impacts the bottom line.
From unified data to intelligent technology powering finance operations, discover the eight key trends that are affecting the CFO's role.
Sign up to stay connected and access the "Eight trends" infographic. Review the highlights and then, if you like, access the full report.
Setting The Stage For Collaborative Hybrid Teams
Remote work is starting to feel mainstream, but many companies are still struggling to normalize their own personalized hybrid work models. Explore four things you should avoid in order to balance the needs of a diverse and divided workforce—from investing in the right tools and overcoming meeting fatigue to finding new ways for personal connections.
Develop your own path on Microsoft Azure
Whether you're developing your apps on .NET or Java, Microsoft Azure offers great benefits for both. From Visual Studio tools, global compliance, and multiple hosting options, Azure is the go-to cloud service for faster, simpler development.
Sign up to stay connected so we can help you develop your own path on Azure and keep you up to date on the latest cloud computing advances.
Monday, November 8, 2021
The NFL Huddles with Microsoft Teams to Digitize Collaboration for Game Day
Everyone knows that teamwork is vital in the National Football League (NFL)—on the field and off. The arrival of COVID-19, however, pushed the league to reimagine how to collaborate behind the scenes. Executing hundreds of live events while preserving the gameday experience for online fans and business partners was a new challenge.
In exchange for the traditional high-touch, in-person communication culture at league offices, the organization adopted a virtual home field. Microsoft Teams helped the NFL stay connected and safely execute all 270 combined regular season and playoff games and Super Bowl LV—despite the collaboration challenges brought on by the pandemic.
Three ways to take cloud-based ERP to the next level
In today's business environment, enterprise resource planning (ERP) systems are crucial—especially in a post-COVID world, where meetings are more often streamed, and work is conducted from home. By bringing together functions such as financial management, operations, manufacturing, reporting and analytics, and human resources, ERPs enable companies to be run remotely while maintaining security and driving cost efficiency.
Learn how to take your cloud-based ERP to the next level while expanding the flexibility and adaptability of your business.
Tuesday, November 2, 2021
Work smarter—unlock productivity and business insights
By connecting Microsoft Dynamics 365 Business Central with Microsoft 365, you can work from almost anywhere using nearly any device. You can videoconference, chat, call, collaborate, and seamlessly share Dynamics 365 Business Central data directly within Microsoft Teams.
Collaborate and take care of multiple business processes in one place. For example, you can check your email and create a quote by surfacing contextual customer relationship information, sales records, and inventory data within Microsoft Outlook. Then, schedule and start a Teams meeting with your customer in a few clicks.
Sign up to stay connected. We can help you unlock new methods for productivity and fresh insights for your business.
View: Work smarter—unlock productivity and business insights
RACQ transforms customer experience with Microsoft Dynamics 365 Business Central
The Royal Automobile Club of Queensland (RACQ) in Australia replaced a 22-year-old legacy platform with Microsoft Dynamics 365 Business Central, Microsoft Azure, and Microsoft 365. This new pipeline delivers streamlined processes and a digital feedback loop with a single source of insights for staff responding to member inquiries.
The result? More engaged workers and better service for its 1.7 million members, leading to improved satisfaction.
.NET Core invests in consistency to accelerate open-source innovation
Microsoft partnering with the open-source community to collaborate on .NET Core proved a valuable learning opportunity for large-scale retooling of its development processes. Consolidating 80 different repositories with more than 800 contributors from inconsistent implementations to a shared toolset required a fresh DevOps approach and the flexibility of Azure Pipelines and its support for GitHub.
The result: Developers can now move between repos without the need to learn a new CI system each time, and tests are more efficiently run which means iterations—and by extension, innovation—is quicker.
Subscribe to stay connected and download the full white paper detailing how the .NET Engineering Services team helped improve developer productivity at scale.
View: .NET Core invests in consistency to accelerate open-source innovation
Monday, November 1, 2021
Microsoft Teams Innovations Designed for Hybrid Work
Digitalization future-proofs business thanks to connectivity and the cloud
Schmitz Cargobull AG is Europe's market leader in manufacturing refrigerated vehicles. Management knew that to fulfill their customers' need to track vehicles and loads at all times required scaling up access to data from multiple databases to one location in the cloud—creating a "data lake."
With Microsoft Azure supported by Azure DevOps, these customers now have access to a portal where they can check the location and condition of each vehicle, regardless of where the underlying data lives. Such a solution would have been costly on-premises, but using Azure turnkey modules reduced time to market and the need for in-house tools
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