Monday, November 30, 2020

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.

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Wednesday, November 25, 2020

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For team members to work in concert together, they need a set of tools designed to work in concert together. Office 365, with Microsoft Teams at the center, enables real-time communication and collaboration among team members, whether they're located across the hall or across the world. And with business intelligence solutions like Microsoft Power BI hosted in Azure, data can be shared and analyzed across the entire enterprise to uncover insights that can help improve the business as a whole. Subscribe now to stay informed on how Teams, Office 365, and other leading Microsoft solutions can help elevate and transform communication, collaboration, and teamwork throughout your organization.

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Selling successful process

Today, success is about quality over quantity, replacing the days of cold calling and cut-and-pasting of boilerplate email copy. This infographic provides 3 key themes to each part of a successful sales process.

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Tuesday, November 24, 2020

Crash course in Office 365: How it can help you grow your business

Your customers are probably already taking advantage of Office applications like Word, PowerPoint, and Excel. But do they know that Office 365 gives them the capability to access content from any device, or allows them to leverage the power of AI to create more impactful content? Check out this guide for more on how Office 365 can help your customers protect their sensitive data and accomplish more in their workday.

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End User Experience

Windows Virtual Desktop provides versatility and adaptability for unique businesses. Learn how your business can leverage this program to assist and address specific needs. Subscribe now.

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Create a connected guest experience with Microsoft technology

Employees who work with outside companies save time and money. With Teamwork solutions from Microsoft, they can easily share workspace, which results in $759,493 saved over three years. That's huge! Now, you can deliver a cost-effective solution that will allow you to easily work with teams outside of your company. And, you can secure and preserve company data when sharing information with external users. Check out this infographic--which shows industry trends, pain points, and proof points--to learn more.

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AEG delivers unforgettable entertainment experiences to fans using Microsoft technologies

Why would a sports fan or music fan choose to attend a live event rather than watch the game from home or listen to their favorite band on headphones? For AEG, a global entertainment company that owns and operates 100+ facilities across four continents as well as produces concerts, festival, and special events, the answer is simple: it's the experience. More to the point, it's the whole experience—not just the event itself, but also everything else surrounding it, from ticket purchases and event access to the pomp and circumstance during the event, all for the express purpose of delivering a more visceral and unforgettable experience for fans. To achieve all of these things—as well as simplify the business side of producing and hosting a larger-than-life event—AEG relies on Office 365, Microsoft Teams, Power BI, and Azure cloud to analyze and share massive amounts of data across its diverse business units, and utilizes Surface devices and the new Surface Hub to enable employees to meaningfully interact with this data. Watch this lively video to see how Microsoft technology is helping AEG not only deliver singular experiences to fans, but also redefine the business of entertainment in the digital age.

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Romanian healthcare provider improves customer experience and business operations with Microsoft

Regina Maria is a leading provider of healthcare services in Romania. Microsoft equips them with technology to optimize business processes and maintain a high level of patient care. Microsoft Teams unifies their communication applications into a single system, allowing them to reduce the approval process time and increase speed and rate of response to customer feedback. With Microsoft tools, Regina Maria's database is 20% more accurate and complaint management is 50% faster.

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Wednesday, November 18, 2020

Managing Remote Employees? Spot This Problem and Improve Productivity

While this article focuses on creating successful business relationships among teams that work remotely, at its core it's about how to drive meaningful communication among team members. Building and maintaining good relationships is the backbone of any successful company. When employees feel comfortable while engaging in constructive discourse and have personal rapport conducive to exchanging ideas and working toward a common goal, workplace productivity and profit feel the impact. Want to encourage your teams to do their best work? Check out this article for more on how you can help your customers foster better communication in their teams.

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Enabling your remote workforce infographic

More organizations are using virtual environments to increase productivity and save money. Learn about the benefits of Windows Virtual Desktop below.

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Strengthen customer relationships with a unified customer data profile and predictive insights

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How Online Collaboration Tools Could Help Your Business

It's no secret that teamwork is one of the key ingredients to a successful business. But in today's interconnected, wireless world, teams don't necessarily need to be in the same location to make teamwork work—that is, as long as each team member is equipped with the right tools for collaborating and communicating on a project. So how do you determine which tools are right for your organization and teams, and what should you look for when evaluating prospective solutions? Read this Lifewire article, "The Benefits of Online Collaboration Tools," to see what author Gabriela Warren feels are the greatest benefits of adopting such tools and, by extension, what features you should look for when shopping around.

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Tuesday, November 17, 2020

Customer Story: Clifton Coffee | Connect and Collaborate

Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they're breaking new ground in communications methods for their industry. As the company expands, they depend on Teamwork solutions from Microsoft to manage their growth, drive innovation, and help their employees connect in the most meaningful and productive ways possible. Want to increase productivity and drive innovation in your business? Check out this video to see how CCR lead the way in communications innovation in their industry, and then contact us to learn more.

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Spend a day in the life with physician Dr. Thomas

Dr. Thomas is an oncologist whose day is divided among seeing patients, reviewing charts and x-rays, meeting with colleagues remotely and in-person, and improving patient services at his practice. With so many tasks to do and only a finite number of hours during the day, Dr. Thomas relies heavily on Microsoft Teams to prepare for upcoming appointments, review confidential patient information, and follow up with nurses and radiologists on test results. He also utilizes Power BI dashboards to visualize and address trends in his practice, like patient wait times and quality of care issues. View the infographic for a play-by-play account of Dr. Thomas' day, and how Teams and tools like Power BI enable him to more effectively focus on patient care.

View: Spend a day in the life with physician Dr. Thomas

Windows Virtual Desktop

Get all the tools and resources you need to migrate your apps, data, and infrastructure at your own pace with confidence. In the video below, learn how Windows Virtual Desktop expands capabilities with the best virtualized end-user experience.

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Fortnum and Mason delivers memorable customer experiences with Microsoft Dynamics 365

Fortnum and Mason uses Dynamics 365 to support efficiency and growth for the future. The system provides important insights such as how often a customer shops with them and what their spend is, giving Fortnum and Mason the tools to make sure they are offering customers the products and services they want. Overall speed and usability, as well as closer control on costs, allows Fortnum and Mason to be proactive about achieving goals and serving their customers.

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How Senegal and Microsoft have worked to expand educational opportunity

Because of the partnership it formed with Microsoft four years ago, the Senegal Ministry of Education was able to efficiently transition to a remote learning environment for its more than 3.5 million students. Read this customer story to see how strategic partnerships improve outcomes and prepare schools for any type of disruption.

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Thursday, November 12, 2020

Turn prospects into engaged customers

Today's B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn't cater specifically to their needs at the right time. This blog recommends taking a new approach that unifies relationship data across the full customer lifecycle.

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From communicating and collaborating with others to simply getting day-to-day tasks completed on your own, there's no greater tool for productivity than Microsoft Teams. And with Teams as the hub for communication within Office 365, your organization can move closer to realizing the promise of the digital workplace. Subscribe now to stay informed on how Teams, Office 365, and other leading Microsoft solutions can help elevate and transform communication, collaboration, and teamwork throughout your organization.

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Wednesday, November 11, 2020

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Stay up to date on the latest technological trends and learn how Windows Virtual Desktop helps employees virtually maximize their productivity and security. Subscribe here.

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Spend a day in the life with retail store manager Alex

Alex is a retail store manager whose day is divided among attending meetings, reviewing store performance metrics, coordinating product refreshes, preparing presentations, and interviewing prospective employees. With so many tasks to do and only a finite number of hours in the day, Alex relies heavily on Microsoft Teams to get everything done--from recruiting and training staff to collaborating with vendors and developing marketing campaigns. View the infographic for a play-by-play account of Alex's day and how Teams enables him to get things done quickly and efficiently.

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Cerner drives customer confidence, improves security and compliance posture with Microsoft 365

Cerner's life blood is healthcare information—data that is subject to some of the most stringent security and privacy regulations in the world. Working at the intersection of healthcare and information technology, Cerner helps shape the industry by delivering solutions to providers—from physicians to integrated delivery networks and large hospital systems—that empower them to transform healthcare delivery. Cerner turned to Microsoft cloud technologies to meet their own high standards and to assure clients who have concerns about the use of public cloud services for processing and storing their health information. Read more here.

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25 Latest Teams Updates in time for Back to School

Whether your school is learning remotely, adopting hybrid learning, or adjusting plans as you go, you won't want to miss these new features—all designed with the current education systems in mind. For example, are you looking for help nurturing social and emotional wellbeing outside of the classroom, or need information on deploying and managing Teams for your school or changing up your Teams assignments? Check out new features organized by these topics, plus additional ones. You'll want to bookmark this blog!

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Six types of remote workers and how to support them

How can you improve and enable productivity across your team? This e-book outlines different types of remote workers and how you can best encourage their success, from addressing specific technical needs to making it easier for employees to work from anywhere, on any device.

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Tuesday, November 10, 2020

Engaging at scale

This infographic represents successful companies' consensus about which sales tools are most effective in enabling their sales teams to engage at scale with target accounts.

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Help customers work from almost anywhere, on any device, with Microsoft technology

More than 50% of employees report that mobile technology helps them achieve work-life balance by enhancing productivity. We know that you probably want to empower your employees to work remotely, but we also recognize that it can be a struggle to enable remote workers and enhance mobility within companies. Don't worry--we can help. With the latest communication technology from Microsoft, you can connect the tools and services that employees use every day in a single hub for easy access. You can also help increase productivity by integrating team chats and files, and you can even reduce your company's overhead by saving money on office space as employees are able to work remotely. Check out this infographic for industry trends, pain points, proof points, and more on why you should adopt a teamwork platform from Microsoft. And contact us to help you build it.

View: Help customers work from almost anywhere, on any device, with Microsoft technology

How NASCAR team Hendrick Motorsports uses Microsoft Teams to win races

Unlike any other competition, NASCAR is a sport where just one second of time can mean the difference between first place and a distant tenth. As such, racing teams like Hendrick Motorsports are always searching for ways to squeeze out another fraction of a second in performance. When NASCAR changed its rules to open up access to different data streams from each car--such as speed, brake level, and throttle position, coupled with GPS location--Hendrick needed a solution for generating actionable insights from this real-time telemetry information, and for sharing this information in real time with various stakeholders. To achieve this high-speed collaboration, Hendrick turned to Microsoft Teams for its efficient communication capabilities accessible in a single, convenient location, and for the solution's enterprise-grade, end-to-end security. Watch the video to see how Hendrick Motorsports is using Microsoft Teams to translate real-time racing telemetry into lightning-fast decisions and faster race car performance.

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Windows Virtual Desktop intro

Windows Virtual Desktop creates best-in-class productivity across various devices and platforms. In this video, learn what these features can do for you and how they are important in an ever-changing work environment.

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Worldwide logistics provider connects the dots, boosts ROI with Dynamics 365 Marketing

How does a global company connect its salespeople to customers in an efficient yet personal way? Rotterdam-based Broekman Logistics decided to add the Microsoft Dynamics 365 Marketing app to the company's existing Dynamics 365 Sales app to make it even easier and more efficient to find and develop high-quality leads and nurture customer relationships. As a result, Broekman Logistics not only increased its sales, but also gained valuable insights that it uses to sharpen sales management. The real engine behind global logistics? It's all about a smooth collaboration between sales and marketing.

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Wednesday, November 4, 2020

City speeds emergency services, controls spending with Microsoft 365

The City of Corona, California, had an aging IT infrastructure that didn't adequately serve the government's or the public's needs. To address the issue, Corona deployed Microsoft 365, which includes Windows 10, Office 365, and Microsoft Enterprise Mobility + Security. With its modern solutions in place, the city now resolves many IT issues in 10 to 20 minutes versus four days, saves up to $1,000 in IT maintenance per incident, and has a foundation for future improvements. Read more here.

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Digital selling insights

Orchestrating data from multiple sources is important when compiling an accurate "big picture" to inform strategic action. This infographic offers 5 keys to provide insights and recommendations to your team.

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Want To Be A Remote Worker? Get These Digital Skills

How can digital skills enable your employees to work remotely? With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance. Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.

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Want To Be A Remote Worker? Get These Digital Skills

How can digital skills enable your employees to work remotely? With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance. Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.

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6 ways you're getting teamwork wrong

All it takes to put together a winning team is finding the most talented people possible, assigning them to the same project, telling them the requirements and deadline, and then letting them run wild...right? Not so, says Sharon Florentine--in fact, far from it. In her article for CIO magazine entitled "6 ways you're getting teamwork wrong," Ms. Florentine draws a clear distinction between assumption and reality when it comes to teamwork, outlining what it really takes to assemble a truly superb group for getting the job done. Check out the full article before you put together your next mission-critical team.

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Tuesday, November 3, 2020

Disruptions and opportunities: Navigating hybrid education

In the spring semester of 2020, schools were forced to pivot to remote learning due to COVID-19. The questions that arose also prompted system and school leaders to reexamine education in broader terms. Barbara Holzapfel, VP Microsoft Education, addresses some of the shifts that are happening right now. She also highlights key findings in a new whitepaper titled, "Disruptions and Opportunities: Lessons from the spring of 2020." Have a look at this blog, which includes links to additional remote and hybrid learning resources.

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Customer Story: Clifton Coffee | Work From Anywhere

Clifton Coffee Roasters always had far-reaching ambitions. They needed to maximize efficiency in their company and create a better way for employees to communicate, no matter where they were individually located. With Teamwork solutions from Microsoft, their employees could work from virtually anywhere, on any device. With features like video conferencing and instant messaging, Microsoft Teamwork solutions help employees work more effectively. And with employees empowered to work remotely, Clifton Coffee Roasters created the digital office of its dreams.

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Streamline your sales collaboration with Microsoft. Subscribe now!

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Spend a day in the life with financial pro Adira

Adira is a senior project manager at a bank who works seamlessly between her laptop at the office and her tablet at home, relying on Microsoft Teams, OneNote within Teams, and Power BI dashboards to collaborate and share with team members. View this infographic to follow Adira through a typical day and to see how Teams enables her to get through her day productively and efficiently.

View: Spend a day in the life with financial pro Adira

Sell smarter with Microsoft Dynamics 365 and Office 365

In this video, you'll see how Microsoft Dynamics 365 for Sales and Office 365 go beyond sales force automation to leverage CRM, engagement data, and insights to help your enterprise break down silos, drive more efficient sales, and win more revenue.

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