How H&R Block uses Azure AI to transform tax returns

When 21 million clients rely on the tax professionals at H&R Block, providing individualized support for each client’s unique needs is paramount. And whether clients come in with a shoebox full of tax forms or file online, H&R Block is using Microsoft technology to transform the tax filing experience.  

 

With AI-powered services like Azure Form Recognizer and Azure Cognitive Search, H&R Block tax professionals can spend more time building meaningful, personalized client experiences—and helping each client get the most out of their tax return. Learn more 

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H&R Block delivers scalable, multichannel tax preparation services

The tax industry is continually changing. H&R Block stays ahead of those changes at every stage to provide seamless multichannel experiences. The company started using Azure back in 2019 by moving various workloads to Microsoft SQL Server 2017 and Azure and using Azure data services. As a result, the tax provider was able to enhance service delivery, scale to meet peaks in demand, and accelerate innovation. Read more. 

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Reinvent retail (Cloud for Retail Demo)

Microsoft Cloud for Retail reinvents the instore experience with retail-specific configurations, connectors, and applications. Connect your customers, your people, and your data with a complete set of retail capabilities powered by AI and automation. Microsoft Cloud for Retail can help improve your business. 

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Creating personalized experiences

Retailers are reinventing their stores and customer experiences with digital solutions. See how you can use technology to personalize shopping in a way that increases customer sales and loyalty. #retail #digital transformation #smartstore #AI 

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Keep in Touch

More and more retailers are using smart store analytics to build long-term relationships with customers. If you’re not already using technology that enables this type of insight, here’s why you need to start doing so today. #analytics  #retail  #smarttech  #data 

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CarMax puts customers first with car research tools powered by Azure OpenAI Service

With a nationwide reach of more than 45,000 cars available at any given time, CarMax needs to have online details available for all inventory, plus sales tools for information to help customers buy vehicles. To help the CarMax content team organize, publish, and update its, the company turned to Azure OpenAI Service. In the process it has disrupted the retail industry with cutting-edge digital innovations and capabilities. 

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Azure Migrate: Business case analysis capability

You know it’s time to modernize your infrastructure—but you might need to make a solid business case that quantifies the benefits for your organization.   
 
That’s where Azure Migrate comes in. This free feature can be used to generate hard numbers to show that it makes business sense—and then understand what is the best migration strategy for your particular company. 
 

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